Customers

Click2RM, a digital branch for client engagement from a leading British banking group

Standard Chartered's Click2RM, powered by Moxtra, clients can interact with advisors in a digital bank branch, and the bank can streamline client-centric processes.

Standard Chartered is a leading British multinational bank, helping individuals and businesses create and grow wealth across Europe, Asia, Africa, and the Middle East. Standard Chartered's network serves clients in close to 150 markets worldwide. The bank focuses on delivering premier customer services, ranging from convenient transactional services to highly complex financing.

The Standard Chartered brand promise is 'Here for good' — a promise they can keep due to their efforts towards adaptation and growth. This ethos is behind Standard Chartered's Click2RM, the OneStop Client Hub for Private and Priority Banking clients.

"Enhancing our digital client experience will help to bring the Private Bank closer to our clients while ensuring that we do not compromise on data privacy especially in today’s rapidly evolving digital world. Our new capabilities empower clients to stay connected while on the go, and allow Private Bankers to respond to client needs faster and more efficiently.
Didier von Daeniken, Global Head, Private Banking and Wealth Management, Standard Chartered

Today, Standard Chartered has 1200 branches worldwide, plus their digital branch, powered by Moxtra, available to clients at their fingertips.
Clients can stay in constant touch with their relationship managers through Click2RM. It's an interactive experience to complete business — uninterrupted by time and place.

Standard Chartered offers clients an experience consistent with their physical branch locations through their digital branch,  available to clients on-demand. The bank provides just-in-time client assistance and streamlines business processes with interactive capabilities, including secure messaging, approvals, transactions, and more.

Moxtra's OneStop Client Hub stores auditable transcripts for all interactions with a secure ePaper Trail. The management portal is Standard Chartered's mission control to ensure quality responsiveness from internal teams and performance to business goals. Click2RM combines personalized, high-touch service that defines the Standard Chartered brand with the modern digital expectations of today's world.

"Designed to be simple and intuitive, ‘Click2RM’ is secure, seamless and convenient – redefining the way we connect.
Fernando Morillo, Global Head, Retail Products and Segments, Standard Chartered
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