Founded in 1874, Bank of Queensland is one of Australia’s leading regional banks widely recognized for premier customer satisfaction, with more than 160 branches across the country. BOQ has implemented the Pocket Banker, a digital branch that enables Bank of Queensland to provide seamless interactions between relationship managers and their clients throughout the duration of the mortgage lending process. The Pocket Banker App is encrypted with rigorous security standards, and is being used to facilitate lending applications, manage assets, and loan servicing.
The app provides BOQ’s clients with a private portal for continuous connection with their relationship managers — from anywhere, at anytime. With secure messaging, document collaboration, digital signature, and video conferencing, BOQ’s clients can confidently communicate, check the status of lending applications, and complete transactions directly through the app.
The Pocket Banker unites convenience and security to achieve the ultimate banking and loan servicing experience. Their OneStop Client App enables BOQ to place a digital branch in every customer’s pocket, enabling clients to safely proceed through the lending process remotely. Internal teams are also managed on the same platform, delivering the prompt and excellent responsiveness that customers expect from Bank of Queensland.